Order Tracking
Delivery & Shipping Information
Import Duty
Returns Policy
Returns Procedure
Returns Address
Returns Policy
At Squadra Games we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind.
If you need to return an unused item you can do so within 28 days for an exchange or refund as required. We will refund the monetary value of the items returned to us, at the price you purchased them, but not the delivery charges.
Under the EU Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. You must let us know in writing by email to info@squadragames.com, stating your wish to cancel the contract and ensuring you quote the order number in all correspondence. We will refund you the original purchase price and the delivery charge. If you have already received the goods, you will need to return the items at your cost (unless faulty). If you are returning part of your order, we will only refund you the original purchase price of the item(s).
The goods must be returned in the same condition as received and if possible with all packaging. Squadra Games reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back. Otherwise you will be responsible for those charges.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances: The original account details have expired or the original account no longer exists
